Two ways to keep them close.
Every PetSoul piece starts with hand-drawn art. Choose a custom portrait illustrated just for you and your pet, or a ready design printed on something you'll use every day. Pick the path that fits below.
Bella's Three Chapters · Gallery Set · Watercolor by your matched PetSoul artist · 2026
- 1Send your photo & pick a style
- 2Your artist sketches it by hand
- 3You approve — sketch, then final. Unlimited free revisions.
- 4We print, frame & ship
- 1Pick a design you love
- 2Choose size · shape · color
- 3Add your pet's photo (optional)
- 4We make it & ship gift-ready
Happiness Guarantee
Arrives damaged, defective, or not what you ordered? Send a photo within 14 days of delivery and we'll remake it free — no return shipping. Read policy →
Free US shipping
On every order over $99. Standard and rush options at checkout. Gift-ready packaging on everything.
Help your artist do their best work.
A great portrait starts with a great photo. Here's what works — and what doesn't.
✓ These work great
✕ These don't work
Not sure your photo will work? Email it to us — a real artist replies within 24 hours before you order.
Questions we hear most.
What's the difference between Pet Illustrated and Pet Gift?
Pet Illustrated is a custom portrait: you send a photo, your artist illustrates it by hand, and you approve a sketch and the final before it prints — for a keepsake to frame and hang. Pet Gift is a hand-drawn design printed on an everyday item (ornament, mug, tote, and more): pick a design, optionally add your own pet, and it ships gift-ready — faster, no approval step.
Do Pet Gift orders include a proof to approve?
No. Pet Gift items go straight to production, so please double-check your design and any personalization before you order. If you upload a photo for a personalized gift and it won't print well, we'll email you before we make anything. (Pet Illustrated portraits do include a two-step proof — sketch, then final.)
How long does it really take?
Pet Illustrated: most orders deliver in 10–14 days. Pet Gift: 7–12 days. Rush options at checkout. Memorial pieces — we work at your pace, no rush.
What if I don't like the concept sketch?
You're never locked in. Request unlimited free revisions at the sketch stage, switch artists, or pause your order. You have 3 days (72h) to reply at each proof stage; if we don't hear back, we proceed to keep your order on time — memorial pieces are never auto-approved. Happiness Guarantee kicks in after delivery — if your piece arrives damaged, defective, or not what you ordered, send a photo within 14 days and we'll remake it free. Note: because custom pieces are made to order (and portraits are approved by you before printing), they're final sale — refunds aren't issued for "I changed my mind." Read full policy →
Do you ship internationally?
Phase 1A is US-only. Free US shipping on orders over $99 · Standard $9.95 (5–7 days) · Rush $24.95 (2–3 days). International shipping (UK/EU/CA/AU) launches Phase 1B (Late 2026) — join the waitlist if you're outside the US.
What if my pet has passed away?
We have a dedicated Forever Moment pillar with 3 memorial chapters: Rainbow Bridge (memorial after passing), Senior Love (golden years while still here), Last Favorite Place (honor the spot they left behind). Our memorial-trained PetSoul artists work gently with handwritten note options and extra production time. No rush.
Got more questions? See all FAQs →
Ready when you are.
When you're ready — we're here.
No clock. No pressure.
Pick the path that fits — a custom portrait, or a ready-fast gift. Both backed by our 14-day Happiness Guarantee.