Privacy policy

PetSoul — Privacy Policy

Last updated: January 15, 2026

WHO WE ARE

Terrasian Global Limited ("PetSoul", "we", "us", "our"), RM 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong, operates this store, powered by Shopify. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit, use, or make a purchase from our store, and the rights you have. By using the store, you agree to the practices described here.

1. INFORMATION WE COLLECT

  • Device information: IP address, browser type and version, time zone, the cookies installed on your device, and the pages or products you view (collected automatically as you browse).
  • Order information: name, billing and shipping address, payment details, email address, and phone number.
  • Content you submit: the pet photo(s) and personalization details you provide to create your artwork, and any messages you send us.

2. HOW WE USE YOUR INFORMATION

We use your personal information to: create, fulfill, and ship your order and process payments; communicate with you about your order and provide customer support; screen orders for fraud and risk; comply with legal obligations; and—where permitted—send marketing communications, personalize your experience, and show relevant ads.

3. LEGAL BASES FOR PROCESSING (EEA/UK)

Where the GDPR or UK GDPR applies, we process your personal information on the following legal bases: performance of a contract (to fulfill your order); your consent (e.g., marketing, certain cookies); our legitimate interests (e.g., fraud prevention, improving our store); and compliance with legal obligations.

4. HOW WE SHARE INFORMATION

We share personal information with service providers who help us operate, including:

  • Shopify (our e-commerce platform);
  • Payment processors and shipping/print fulfillment partners;
  • Analytics providers (e.g., Google Analytics);
  • Advertising partners (e.g., Meta/Facebook, Google) where applicable;
  • Authorities or other parties when required by law or to protect our rights.

We do not sell your personal information for money.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, tags, and similar technologies to operate the store, remember your cart, analyze traffic, and—with consent where required—personalize content and ads. You can control or disable cookies through your browser settings; some features may not work properly if you do. Because there is no consistent industry standard, our site does not currently respond to "Do Not Track" signals.

6. INTERNATIONAL DATA TRANSFERS

We operate internationally, and your personal information may be transferred to, stored, and processed in countries other than your own—including Hong Kong, the United States, and wherever our service providers operate. Where required, we put appropriate safeguards in place (such as Standard Contractual Clauses) to protect information transferred across borders.

7. DATA SECURITY

We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access, including encryption of payment data during transfer. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain your order information for our records and to meet legal, accounting, or reporting obligations, unless and until you ask us to delete it, subject to applicable law.

9. YOUR RIGHTS

  • EEA/UK residents: you have the right to access, correct, update, port, restrict, or delete your personal information, to object to processing, and to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection supervisory authority.
  • California residents (CCPA/CPRA): you have the right to know, access, and delete your personal information, and to opt out of any "sale" or "sharing" of personal information. We will not discriminate against you for exercising these rights.

To exercise any right, email support@petsoulstudio.com. We may need to verify your identity before responding.

10. CHILDREN'S PRIVACY

Our store and products are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18 (or the minimum age in your jurisdiction). If you believe a child has provided us personal information, please contact us at support@petsoulstudio.com and we will delete it.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The "Last updated" date above reflects the latest version. Material changes will be posted on this page.

12. CONTACT US

For questions about this policy or to exercise your rights, contact support@petsoulstudio.com, or write to us at Terrasian Global Limited, RM 5003, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong.