"The day they walked through the door — Gotcha Day, the first night, the moment everything changed. Frame the homecoming that started the whole story."
Each additional pet +$20. Up to 5 pets in one Welcome Home portrait.
Hand-lettered by your artist in a style that matches Soft Watercolor Memories.
Best practices for clear, sharp photos:
Close-up: Focus on your pet's face or distinctive features
Lighting: Natural light is best — avoid harsh shadows
Focus: Pet looking at camera preferred, but any angle works
Variety: Multiple angles help us capture their personality
Avoid: Blurry, very dark, distant, or low-resolution photos
Speed, quality, and material upgrades for your Welcome Home portrait.
📋 Your portrait so far
No service upgrades selected — base price only.
Subtotal (canvas + services raw)$109.00
Bundle savings ✨−$0.00
Total · before companions$109.00
📦 Final price set when you finish the wizard · 🚚 Free US shipping unlocks at $99
✓Frames the DAY they came home — Gotcha Day at the threshold, the carrier peek, the first-night exhaustion: the beginning that turned the house into "their" home
✓Soft Watercolor Memories style — warm pigment washes + soft edges, tuned for the gentle, hopeful mood of a beginning chapter
✓Works from your shaky homecoming snap — blurry from excitement, mesh-shadow from the carrier, low light from the first night; watercolor texture turns the imperfections into intentional softness
✓Designed to hang above THE entryway — console where you drop your keys, nursery wall, hallway by the front door · Walnut-Tone pinewood that greets you every time you walk in
See a portrait come to life
From sketch to wall — real portraits, real homes.
Welcome homeSketch revealPortrait revealAt homeOur story
Meet the "The Day They Came Home" portrait.
A custom hand-illustrated artwork of your pet on the day everything changed — at the door, in the carrier, the first sniff of the new hallway, the night they finally slept. Illustrated in Soft Watercolor Memories style, sized 12 × 16″ on archival canvas, framed in our signature Walnut-Tone pinewood. The signature sample for the Welcome Home chapter of Milestone Moments.
✦ Soft Watercolor · signed by your artist✦ 12 × 16″ most popular · Walnut-Tone frame✦ Milestone Moments · Welcome Home
Sample artwork in Caleb & our artist P.'s Asheville entryway — 12×16″ Walnut-Tone Framed Canvas, artist's signature
The 4 visual stages of a hand-illustrated heirloom.
Day 0 · Your Photo
Phone snap upload
Upload any phone snap — imperfect lighting, motion blur, distracting backgrounds all work. Your matched PetSoul artist extracts the moment, not the pixels.
Day 1–3 · Concept
Sketch for approval
Your artist sends a pencil sketch — composition, pose, mood, framing. You approve, request changes, or use unlimited free revisions. Nothing moves to color until you say yes.
Day 4–7 · Final Illustration
Hand-illustrated artwork
Your artist hand-illustrates the final piece in Soft Watercolor Memories — warm pigment washes, soft edges, signed in the corner. One last approval before we print + frame.
Day 8–14 · Delivery
Printed, framed, shipped
After approval, we giclée-print on 12×16″ archival canvas and mount in your chosen pinewood frame (Day 8–9), then ship via standard US carrier (5–7 days transit). Free US shipping over $99 — wall-hanging hardware included.
Pinewood frame · archival canvas.
Sustainably-sourced pinewood · acid-free archival giclée canvas, 200+ year rated.
A $20 canvas is a template with your photo dropped in. A PetSoul Welcome Home portrait is days of one artist's work — studying your photos, sketching until you approve, painting in Soft Watercolor Memories, signing the corner. Two approvals. Unlimited free revisions.
See all four framed canvas sizes together.
From a small keepsake frame to a gallery-wall anchor, shown on one real wall for scale.
Shown together on one wall for scale. Final artwork is added after your portrait is approved.
8″ × 10″Desk, shelf, or small keepsake gift$89
12″ × 16″ Most chosenMantelpiece, bedside table, or everyday remembrance spot$109
18″ × 24″Living room statement above a keepsake shelf$149
24″ × 36″Gallery-wall anchor or large remembrance wall$199
All prices shown for Walnut-Tone Framed Canvas. Stretched canvas starts from $79; digital-only portrait is $39.
🕯️ When you're ready
PetSoul takes new memorials when you're ready.
No rush. Begin when you're ready — sketch in 2–3 days, framed memorial on your wall in 14. Or chat with our team first.
Q1My only photo is of the empty spot now — they're already gone. Or my photo is old / grainy. Will it still work?
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Yes — even photos of the empty spot work. Many families come to us months or years after their pet has passed, with only one photo — sometimes just the chair, the cushion, the windowsill, without the pet in it. Our memorial artists will paint them back into the place using a face shot from any other photo you have (even an old phone snap). If you only have one imperfect photo, that works too.
Q2Can I have more than one pet in the memorial — multi-pet remembrance?
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Yes — up to 5 pets in one Last Favorite Place memorial. Each additional pet is +$20 (covers extra composition + illustration time). They don't need to have passed at the same time — your memorial artist composites them gently into one reverent scene. Many families use this to honor a sibling pair, or to bring an earlier-passed companion into a more recent goodbye.
Q3What if I don't like the sketch or final illustration?
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You get two approvals before we print: the pencil sketch (Day 2–3) and the final oil illustration (Day 8–10). At either stage you can request unlimited revisions, free — different pose, lighting, expression, composition. We take extra time on memorials and never pressure a reply.
Happiness Guarantee: Within 14 days of delivery, if your portrait doesn't match what you approved — or arrives damaged in transit — we'll free replacement, your choice. Note: because you sign off twice before printing, refunds aren't issued for "I changed my mind" after approval. Read full policy →
Q4I'd like it for the one-year anniversary / their birthday in heaven. Can you help with timing?
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Standard delivery is 10–14 days total — we take a little extra time on memorials. For meaningful anniversary dates, add Priority Proof (+$15) to get your first sketch in 24h instead of 2–3 days, which gives you more breathing room on revisions. For dates under 10 days from order, chat with our team first — we'll talk through what's possible without rushing your artist. No pressure on your end.
Q5Do you ship internationally? Any extra fees?
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Yes — we ship to 38 countries. US orders over $99 ship free; international shipping calculated at checkout (typically $18–$40 depending on size + destination). Buyer responsible for any import duties/VAT — these are usually 10–20% of order value in EU, AU, CA. See full shipping table →
Have a different question? Our PetSoul team replies in < 1 min during business hours.
3 verified buyer stories — full transformation, real reactions, no curation. Drag, swipe or use arrows to navigate.
CP
Pet parent
Oct 2025
★★★★★
"She framed the threshold."
"Cooper was 11 weeks old when we drove him home from the shelter outside Charlotte — a brindle mix, three pounds of nervous energy crammed into a borrowed crate. We pulled into the driveway, opened the back door, and just sat with him for ten minutes before bringing him in. The actual homecoming photo we took is on the threshold — his front paws on the entryway tile, back paws still on the welcome mat, head tilted, ears half-up. He was deciding. The photo is blurry from how shaky my hands were. I almost didn't send it in. But our PetSoul artist didn't just illustrate a portrait. She framed the threshold itself — kept the warm hallway light spilling toward Cooper, the new tag on his collar catching it, the half-up ears. Cooper's two now and the threshold is a worn-down rug. The painting hangs above the console where we drop our keys. Every time we come home, the first thing we see is the moment Cooper did, three years ago."
Order spec
Welcome Home · "The Day They Came Home" · 12×16″ Walnut-Tone Framed Canvas · Cooper · brindle mix puppy · Priority Proof + Digital Download
"I've ordered pet portraits before from other studios. Nothing came close. When I unboxed Mochi's Welcome Home portrait, the first thing I noticed wasn't the framing or the colors — it was the mesh shadow on her face. The diagonal grid from the carrier door, faint but there, falling across her left cheek. That's a specific thing — most studios would smooth it out, treat it as 'noise.' But the mesh shadow is the whole story. It's why the photo is from inside the carrier, not after she came out. It's the shyness. The not-yet. Our PetSoul artist saw it in the reference photo and decided it mattered. That's not template work. That's not POD. That's a person who looked at a scared kitten in a carrier and decided to honor the moment before she trusted us. I cried in my office when I saw it."
Order spec
Welcome Home · "Carrier Carry-In" · 18×24″ Walnut-Tone Framed Canvas · Mochi · tortoiseshell kitten · #1 Artist Assignment + Digital Download
"My partner and I fostered Cleo for two weeks last spring — a beagle mix who came to us terrified and ribs-out. We weren't planning to keep her. Then on day fourteen, we drove her to the rescue's adoption event, and she just… refused to get out of the car. Sat there shaking, looking at us. We turned around and drove home. The photo I sent in was from that exact afternoon — Cleo on our porch, freshly bathed, nervous, with a 'foster' tag still on her collar she didn't know was about to come off. I ordered the Welcome Home portrait as a one-year-anniversary gift for my partner. When he unwrapped it on the morning of our adoption-day anniversary, he cried for ten minutes. Then he said: 'That's the day she chose us.' He hung it next to the front door. Cleo walks past it every day. PetSoul didn't just illustrate a dog — they captured the moment we became a family of three. Best $109 I've ever spent."
Order spec · Gifted on Gotcha-Day anniversary
Welcome Home · "The Day They Came Home" · 12×16″ Walnut-Tone Framed Canvas · Cleo · beagle mix (foster-fail) · Anniversary gift packaging + handwritten note
Gift-ready packaging — every order, no extra charge
Customers love that the Welcome Home portraits capture the specific homecoming moment — Gotcha Day at the threshold, the carrier peek, the first-night exhaustion — not a generic likeness. Many highlight PetSoul's watercolor texture turning shaky phone photos into intentional softness, and the artists' refusal to "clean up" emotional details (carrier mesh shadow, half-up ears, low-light grain) that make the moment what it is. The two-stage approval process receives consistent praise. A few mention delivery occasionally runs slightly longer than the 10–14 day window, and one note about frame-damaged-in-transit resolved quickly by customer service.
Summary
Drawn from verified Welcome Home buyer reviews
Threshold photo of Bailey on Gotcha Day — back paws on the welcome mat, front paws on the entryway tile, ears half-up. Blurry, shaky, almost didn't send it in. The artist kept exactly what mattered: the deciding moment. Hangs above our key drop now and it's the first thing we see walking in.
📷 Photo · 12×16 Walnut-Tone Framed
Pet parent
★★★★★Mar 28, 2026
"Caught the first-night sleep — finally letting go."
Atlas had a rough first month — wouldn't really sleep, kept getting up to check on us. The photo I sent was from night six, the first time I saw him fully out, paws tucked, neatly inside his new bed. Low light, grainy, barely visible. The watercolor wash turned the grain into atmosphere. It's the moment I knew he'd chosen us back.
📷 Photo · 12×16 Walnut-Tone Framed
Pet parent
★★★★★Apr 11, 2026
"My Gotcha Day photo, finally framable."
Hugo's Gotcha Day photo was a blurry kitchen mid-tail-wag — terrible technical quality, perfect emotional quality. The artist's watercolor turned it into the framed version of itself. Hangs by the front door. Worth every dollar.
📝 Text · 12×16 Walnut-Tone Framed
Pet parent
★★★★★Mar 5, 2026
"Two rescues, two homecomings, one frame."
We adopted Luna and Mochi nine months apart. Wanted one portrait that held both arrival days — Luna's threshold paw, Mochi's carrier peek. The artist composed them like they happened on the same day. Pippa is bossy, Mochi is shy — both personalities came through. Worth the +$20 multi-pet.
📷 Photo · 18×24 Walnut-Tone · Multi-pet
Pet parent
★★★★★Feb 19, 2026
"They kept the mesh shadow. That's the whole story."
Mochi's photo was from inside the carrier — diagonal grid shadow on her cheek, scared little kitten face. I asked first sketch to "smooth out the shadow" since it looked like noise. The artist messaged back: "the shadow IS the moment — the shyness before she trusted you." Changed my mind in 24h. Best version of the photo I could've imagined.
📷 Photo · 18×24 Walnut-Tone Framed
Pet parent
★★★★★Mar 18, 2026
"Gorgeous artwork, slightly slow shipping."
Took 15 days total — one day past the 10–14 estimate. The Welcome Home portrait itself is 5★ — the artist nailed Biscuit's golden coat and the wide-eyed Gotcha Day expression. Knocking one star purely for timing — wanted it for the adoption anniversary.
📝 Text · 12×16 Oak-Tone Framed
Pet parent
★★★★★Jan 30, 2026
"Frame chipped in transit — replaced fast."
Frame corner arrived chipped from shipping — disappointing because it was a Gotcha Day anniversary gift. Customer service replaced within 5 days, no hassle, kept my original wrapping ready. Service team is 5★ but original delivery deducted stars. Final piece is gorgeous and hanging in the nursery for our rescue puppy.
📝 Text · 12×16 White Framed (replaced)
Pet parent
★★★★★Feb 27, 2026
"Oak-Tone lighter than I expected."
The Oak-Tone finish is lighter than the website preview suggested — I wanted something to match our dark entryway console but it reads pale natural in daylight. The artist's illustration of my retriever's adoption day is flawless though, captured the tail-up trot through the door perfectly. Would order again, just go Walnut-Tone next time.
📝 Text · 12×16 Oak-Tone Framed
Pet parent
★★★★★Feb 8, 2026
"Beautiful art, frame feels light."
Welcome Home portrait of Biscuit on Gotcha Day is beautiful — the artist did great work with my photo. But I expected a heavier frame for $109. It feels lighter than other framed canvases I've bought. Still, the art is what matters most, and that's solid. Hangs in the nursery now.
📝 Text · 12×16 Walnut-Tone Framed
Pet parent
★★★★★May 6, 2026
"Our artist asked the right questions."
I sent three photos and the artist picked the one that captured Hugo best — the one from his first day home, mid-tail-wag in the kitchen. They even asked about his personality (rescue, tentative at first, then a goofball). Felt collaborative, not transactional. The Walnut-Tone frame matches our entryway perfectly.
📝 Text · 16×16 Walnut-Tone Framed
Pet parent
★★★★★Jan 24, 2026
"Foster fail anniversary gift. He cried for ten minutes."
My partner and I fostered Cleo for two weeks — she refused to leave our car at the adoption event. We turned around and drove home. Foster fail. The Welcome Home portrait captured her on our porch that day — 'foster' tag still on, didn't know yet that she'd chosen us. Unwrapped it on our adoption-day anniversary. He cried for ten minutes. Best $109 ever spent.
📝 Text · 12×16 Walnut-Tone Framed · Gift
Pet parent
★★★★★Jan 12, 2026
"Catches the morning hallway light beautifully."
Walnut frame is heavier and nicer than the photos suggested. The watercolor catches morning light beautifully on our east-facing hallway wall — exactly where I greet the dog every morning. The whole apartment feels more "home" with Bear's first day up there.
📝 Text · 12×16 Walnut-Tone Framed
Pet parent
★★★★★Dec 24, 2025
"She went silent for 30 seconds. Then cried."
Christmas gift for my wife — black lab portrait of our boy Cooper on his Gotcha Day, scared half-up ears at the threshold. She unwrapped it and went silent for 30 seconds. Then she cried. The artwork is just that good. Hangs above our coat hooks now — the first thing he sees when we come home, too.
📷 Photo · 12×16 Black Framed · Gift
Pet parent
★★★★★Dec 8, 2025
"Third pet portrait — first one that asked who she was."
I've ordered from 3 other pet portrait services. This is the first one that asked about Luna's personality (rescue, tentative, came to us emaciated and slowly thawed). Other services just want the photo. The artist wanted the story — and you can see the story in the final piece. Hangs above our nursery rocker now.
📝 Text · 18×24 Walnut-Tone Framed
Pet parent
★★★★★Nov 22, 2025
"Already planning order #2 for the foster log."
12×16 Gotcha Day portrait of Bingo fits perfectly above our front-door console. The Walnut-Tone frame complements the trim without competing. We foster pups too — already planning a Welcome Home series for each one who's stayed at least a month. Different pose each time.
📝 Text · 12×16 Walnut-Tone Framed
Pet parent
★★★★★Nov 10, 2025
"9 days, no Rush upgrade needed."
Lightning fast even without paying for Rush — came in 9 days. Mini schnauzer Adoption Day portrait turned out exactly like I imagined. The frame is solid pine, feels premium not flimsy. Hangs in the nursery for our rescue's "welcome wall."
📷 Photo · 8×10 White Framed
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